Last updated: 1 July 2026
Information we collect
When you order or contact us we collect:
- Your name, mobile number, email (optional), city and delivery address
- The products you order and any prescription details you share with our pharmacist
- Messages you send us through the contact form or WhatsApp
- Basic technical data such as device type and pages visited, to keep the site working well
How we use it
We use your information to confirm and deliver orders, verify prescriptions where required, answer your questions, prevent fraud, and improve our website. We do not sell your personal information.
Prescription information
If you share a prescription, it is used only by our pharmacist to verify your order and is not used for marketing.
Sharing
We share your name, phone number and address with delivery partners only so they can deliver your order. We may disclose information where required by law.
Cookies and analytics
We use essential storage to keep your cart, and analytics to understand how the site is used. You can clear or block cookies in your browser settings.
Your choices
You can ask us to access, correct or delete your information at any time by emailing info@mediwill.pk.
Retention and security
We keep order records for as long as needed for delivery, returns and legal obligations, and protect them with reasonable technical and organisational safeguards.
Contact
Questions about this policy? Email info@mediwill.pk or call +92 326 4485910.